What to Expect at a Veterinary Appointment
Knowing what to expect during your initial appointment will help make the experience more enjoyable for both you and your pet.
When calling us to book your appointment, we will have asked you for any required information. When in you arrive for your pet's appointment, we may follow up with you about any questions or further administrative information we might need before starting your companion's checkup.
Meet Your Veterinarian
A member of our team will review your pet's medical history and discuss any concerns you may have. You may submit any questions you wish, and we will devote time to responding to them.
Examination, Diagnosis & Treatment
After assessing your pet, we will provide you with a diagnosis and treatment options. Together, you and your veterinarian will develop a treatment plan for your pet.
Following your visit, we will provide you with a detailed report summarizing our findings, our discussion with you, and your pet's treatment plan. We will keep this information on file for your convenience.
Our Pet Care Philosophy
We are pleased to serve pet owners throughout Grayson. We are committed to providing state-of-the-art veterinary care with compassion and care for you and your pet.
We are committed to preventing illness, educating clients, and providing comprehensive emergency and rehabilitative care to Grayson pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents. We also treat large animals like cattle.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or veterinary surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Get financing with CareCredit quickly and easily.
New Patients Welcome
All Creatures Veterinary Care is accepting new patients! Our experienced vets are passionate about the health of Grayson companion animals. Get in touch today to book your pet's first appointment.